If you paid for more than a month of service and decide to cancel, we will refund any remaining full months. For example, if you paid for 3 months of service and decide to cancel after the 15th of the first month, you will be refunded for 2 months of service. See full and partial refund limits above.
We always welcome you to talk with us about any issues you may have before you make the decision to cancel. However, if you still would like to cancel, we respect your decision. Refunds are processed within 24 hours via PayPal.
If you are new and ordering service for the first time, your name and email will be used to create your Service & Support Portal account. No need to create an account prior to (or after) your purchase. You will receive an email shortly after your order to activate and setup your account.Current Users:
If you are current customer and renewing, simply choose your hosting plan, length of time and renew. Use your current Account Name and Email on the order checkout page.
To order new service or renew your service(s) with us, all we ask for is Name and Email address. This is used to identify you as a customer and apply your payment correctly.How payments are processed